FAQ and Support

for PiMag® Water Systems

How Often Do I Need to Change Filter Cartridges?

All PiMag® Water Filters come with the first filter included.

PiMag® Bottle Filter

New filter cartridge recommended every 3 months, approx. 250 refills.

PiMag® Waterfall Filter

New filter cartridge recommended every 3 months or 900 litres, whichever comes first.

Replacement Mineral Stones recommended once per year.

PiMag® MicroJet® Shower Filter

New filter cartridge recommended every 3 months.

What is PiMag® Water?

PiMag® Water or ‘Pi Water’ means ‘Living Water’ and takes its inspiration from the fresh, mineral rich, alkaline streams of Japan.

Read more in the full article on PiMag Water.

Does the PiMag® Waterfall Remove Lead and Other Heavy Metals?

Yes the PiMag Waterfall has been tested and removes 91% of Lead, 96% Mercury and more.

Read the full product test results.

What is Nano Filtration Technology?

Nano Filtration Technology was originally developed for NASA and is a patent pending, state-of-the-art filter found in the PiMag® Water Bottle Filter.

The advanced Charged Layer Membrane (CLM) filters out Contaminants, Pathogens (bacteria, protozoa & virus), and Micro-Plastics.

Read more

What is ORP?

The Oxidation Reduction Potential (ORP) is a measurement of the water system’s capacity to either release or gain electrons in chemical reactions.

A positive ORP indicates oxidation (aging/deterioration) potential whereas a negative ORP indicates antioxidant (anti-aging/beneficial) potential.

Most tap and bottled water typically have a positive ORP. PiMag® Filtration processes decrease the ORP to create antioxidant water.

What is Micro-Clustered Water?

What is micro-clustered water?

A water molecule is made of two hydrogens atoms and one oxygen atom to make up the commonly known H2O ‘water’ molecule. Not so commonly known is that water comes in clusters of molecules, typically up to 13 molecules in tap water.

PiMag® Water Filters reduce and break-up the micro-clusters of water using magnetic field technology to allow for greater permeability within the cells to quickly hydrate and replenish.

Nano Filtration Technology

Nano Filtration Technology was originally developed for NASA and is a patent pending, state-of-the-art filter found in the PiMag® Water Bottle Filter.

PiMag Waterfall Product Test

The PiMag ® Waterfall Product test shows significant reductions in a large number of contaminants including lead, mercury, chlorine, pesticides.

What is PiMag® Water?

PiMag® Water or ‘Pi Water’ means ‘Living Water’ and takes its inspiration from the fresh, mineral rich, alkaline streams of Japan.

Any Questions?

Please don’t hesitate to get in touch if you have any questions.